• Free shipping on orders over €100
  • Delivery to all EU countries
  • Secure payment
  • 14 days to return goods
info@onlinetoolbox.eu
Information

Terms and Conditions

Last updated: 7 October 2026

1. Who we are

The online shop onlinetoolbox.eu is run by SIA "Online Tool Box" ("we", "us"), registered in the Register of Enterprises of the Republic of Latvia.

  • Registration No. 40203563113
  • VAT No. LV40203563113
  • Legal address: Apuzes iela 13-4, Rīga, LV-1046, Latvia
  • E-mail: info@onlinetoolbox.eu
  • Phone: +371 29470958 (working days, 9:00–18:00)

These terms apply to every order placed in our online shop. Our Returns and Refunds, Shipping and Warranty pages are part of these terms. Our Privacy Policy explains how we use personal data.

2. Products and prices

  • Product descriptions and photos come from the manufacturers and our suppliers. Packaging and colours may differ slightly from the photos; this does not limit your rights if a product does not match its description.
  • Prices are in euros and include VAT. Delivery costs are shown at checkout before you pay.
  • The price that applies is the price shown when you place your order.
  • If a price or description is obviously wrong (for example, a typing error), we will contact you before shipping. You can then accept the correct price or cancel the order and get a full refund.

3. Placing an order

  1. Add products to your cart and go to checkout.
  2. Sign in or create an account, and enter your delivery details.
  3. Check your order. You can correct your details before you pay.
  4. Pay for the order. By clicking the payment button, you place an order with an obligation to pay.

The contract is concluded when your payment is accepted. We then send an order confirmation to your e-mail address. The contract can be concluded in English or Latvian. You can see your orders in your account.

4. Availability

We do not have our own warehouse: products are shipped directly from our suppliers' warehouses. We update stock information regularly, but a product may still sell out after you order. If we cannot deliver a product, we will tell you straight away and refund the amount you paid for it without undue delay, at the latest within 14 days.

5. Payment

We accept online payments through Stripe. You can pay by payment card. Depending on your country and device, other methods are shown at checkout, for example Apple Pay, Google Pay, PayPal, Klarna, Revolut Pay, Bancontact, iDEAL | Wero or MobilePay. You pay when you place the order. We do not receive or store your full card details. If you choose a payment provider such as PayPal or Klarna, its own terms also apply.

6. Delivery

We deliver to the countries offered at checkout. Delivery methods, costs and times are explained on our Shipping page. The risk of loss or damage passes to you when you, or a person you have named (other than the carrier), receive the goods.

If we do not deliver within the agreed time, or within 30 days if no time was agreed, you can give us a reasonable additional period. If we still do not deliver, you can cancel the contract and get a full refund.

7. Right of withdrawal

If you are a consumer, you can withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Our Returns and Refunds page explains how to do this, who pays for sending the goods back and how we refund you. It also contains the model withdrawal form.

8. Faulty products

We are responsible for any lack of conformity of the goods under the 2-year legal guarantee. Our Warranty page explains how to make a claim. A manufacturer's guarantee, where offered, is in addition to your legal rights.

9. Liability

Nothing in these terms limits your rights as a consumer under mandatory law. It also does not limit our liability for death or personal injury caused by our negligence, or for intent or gross negligence.

We are not responsible for damage caused by using a product contrary to its instructions. We are also not responsible for delays caused by events beyond our reasonable control, such as natural disasters or strikes. In that case we will inform you, and you can cancel the order and get a refund.

10. Business customers

If you buy for business purposes, sections 7 and 8 do not apply. Instead:

  • please check the goods on delivery and tell us about visible damage, missing items or wrong products within 5 working days;
  • we give a 12-month guarantee against manufacturing defects, unless the manufacturer's guarantee is longer.

11. Personal data

We process your personal data as described in our Privacy Policy.

12. Complaints and disputes

Please contact us first at info@onlinetoolbox.eu or +371 29470958. We reply to complaints within 15 working days.

If we cannot solve the problem together, you can contact the Consumer Dispute Resolution Commission of the Consumer Rights Protection Centre of Latvia (PTAC), Talejas iela 1, Rīga, LV-1026: www.ptac.gov.lv

Consumers from other EU countries can get free help from the European Consumer Centre in their country; in Latvia: www.ecclatvia.lv

13. Applicable law

Latvian law applies to these terms. If you are a consumer living in another EU country, you also keep the protection of the mandatory consumer law of that country. You can also bring a claim in the courts of your country.

14. Changes to these terms

We may update these terms. The version published when you place your order applies to that order.

See also: Returns and Refunds · Shipping · Warranty · Privacy Policy