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Shipping

European Union Shipping

Online Tool Box uses DPD courier and Pickup points for EU shipments.  The delivery times and costs may vary depending on the destination and the size/weight of the package.

International Shipping

For international shipping, Online Tool Box partners with UPS and DHL. These carriers are known for their reliable and efficient international shipping services. The shipping costs and delivery times for international orders can vary based on the destination country and the package details.

International Shipping

Please note that customers are responsible for any customs fees or taxes that may apply to international shipments. It’s also important to check if there are any shipping restrictions for your destination country.

Order Processing Time

After an order is placed, it may take a few business days to get it ready to ship. This excludes weekends and/or holidays. If there are certain cutoff times for processing orders (e.g., Orders received after 5pm will be processed the next business day), these will be clearly communicated to the customers.

Online Tool Box DPD Shipping Countries and Policy

Shipping Countries: Online Tool Box offers DPD shipping to a wide range of countries, including but not limited to:

  • Austria
  • Belgium
  • Czech Republic
  • Estonia*
  • France
  • Germany
  • Hungary
  • Ireland
  • Latvia
  • Lithuania**
  • Luxembourg
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • United Kingdom

For countries outside of DPD’s service area, we offer shipping via DHL or UPS to ensure your order reaches you promptly and securely.

*Shipping to Islands in Estonia - Saaremaa, Hiiumaa, Muhu, Kihnu, Vormsi, Ruhnu, Abruka, Naissaar, Prangli, Vilsandi - base shipping costs +9Eur.

**Shipping to Islands in Lithuania - Curonian Spit - base shipping costs +22Eur.

Shipping Policy:

  1. Couriers:
    • We partner with DPD to ensure reliable and timely delivery of your orders within their service area.
    • For countries outside of DPD’s service area, we use DHL or UPS for shipping.
  2. Delivery Times:
    • Standard delivery within Europe typically takes 3-6 business days.
    • International delivery times vary depending on the destination and chosen shipping method.
  3. Pickup Points:
    • DPD provides convenient pickup points through their extensive network of DPD Pickup Shops.
    • Customers can choose a nearby pickup location during the checkout process.
    • Pickup points are available in major cities and towns, offering flexible hours, including evenings and weekends.
    • The maximum weight allowed for shipping to a Pickup Point is 30kg.
  4. Shipping Costs:
    • Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination.
    • Free shipping is available for orders over 150 Eur.
  5. Customs and Duties:
    • Customers are responsible for any customs duties, taxes, or fees that may apply to their orders.
    • We provide all necessary documentation to facilitate customs clearance.
  6. Tracking:
    • All orders come with a tracking number, allowing customers to monitor the status of their shipment in real-time.
    • Tracking information is provided via email once the order has been dispatched.

Returns and Exchanges:

  • We offer a 14-day return policy for unused and unopened items.
  • Customers can initiate a return or exchange by contacting our customer service team.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Details about the return policy, including the return process, return conditions, and refund methods, should be clearly stated in the shipping policy.