Returns and Refunds

Last updated: 7 October 2026

If you are a consumer, you can withdraw from your purchase within 14 days without giving any reason. This page explains how. Faulty, damaged or wrong products are covered by our Warranty page, and we pay the return costs for them.

How long you have

You have 14 days from the day you, or a person you have named (other than the carrier), receive the goods. If one order arrives in several parcels, the 14 days start when you receive the last parcel.

How to withdraw

Tell us before the 14 days end. Send a clear statement, for example "I withdraw from my purchase of [product], order [number]", to info@onlinetoolbox.eu or through our contact form. You can use the model withdrawal form below, but you do not have to. We will confirm by e-mail that we have received your withdrawal.

Sending the goods back

Please wait for our return instructions before you send anything; they include the return address. Products shipped from Tallinn go back to our partner's warehouse in Tallinn, Estonia. Products shipped from Spain go back to our address: Apuzes iela 13-4, Rīga, LV-1046, Latvia.
Send the goods back within 14 days after you have told us about your withdrawal.
You pay the direct cost of returning the goods. Products over 30 kg cannot be sent as a normal parcel. We arrange their collection by a freight carrier; you pay the cost, which is up to EUR 80 within Estonia, Latvia and Lithuania and up to EUR 200 from other EU countries.
Pack the goods carefully, include all parts and accessories, and keep the proof of sending. We recommend a trackable service.

Refund

We refund all payments for the returned goods. If you return the whole order, we also refund the standard delivery cost. If you chose a more expensive delivery method than our cheapest standard one, we do not refund the extra cost.
We refund you within 14 days of receiving your withdrawal notice. We may wait until we have received the goods back, or until you have shown proof of sending them, whichever is earlier.
We use the same payment method you used, unless you agree otherwise. You pay no fees for the refund.

Condition of the goods

You may handle the goods as you would in a shop, to check what they are and how they work. If you use them more than that and their value is reduced, we may deduct the loss in value from your refund. Please return the goods in their original packaging if possible.

When you cannot withdraw

The right of withdrawal does not apply to:

sealed goods that are not suitable for return for health or hygiene reasons once unsealed after delivery, such as earplugs, respirator masks and disposable gloves;
goods made to your specifications or clearly personalised.

Faulty, damaged or wrong products

This is not a withdrawal. Tell us as soon as possible and send photos; we solve it under our Warranty page and pay the return costs. If a parcel arrives visibly damaged, please note this with the courier if you can.

Business customers

The right of withdrawal applies only to consumers. Business customers can return goods only by agreement with us.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: SIA "Online Tool Box", Apuzes iela 13-4, Rīga, LV-1046, Latvia, info@onlinetoolbox.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.